NPS and Feedback Survey Tools for Spiritual Practitioners in 2026: Alternatives After Delighted Shuts Down

Delighted, a popular NPS and CSAT survey tool used by small businesses, is permanently shutting down on June 30, 2026. All user data will be deleted after that date. If you use Delighted, you need to export your data and migrate to an alternative before that deadline - there is no recovery path after deletion. Verify the current status at Delighted's official site, as timelines can shift.

For spiritual practitioners who do not use Delighted, this article covers the NPS tools worth knowing, what each costs, and how to set up a simple feedback loop without a dedicated platform.

What NPS Actually Measures

Net Promoter Score is one question: "On a scale of 0-10, how likely are you to recommend us to a friend or colleague?"

- Promoters (9-10): enthusiastic clients who refer others
- Passives (7-8): satisfied but not actively recommending
- Detractors (0-6): disappointed clients, churn and complaint risk

NPS = % Promoters - % Detractors

For a tarot reader, astrologer, or spiritual coach, NPS is useful for gauging client satisfaction after sessions, at the 30-day mark of a membership, or after a course completion. A single number over time tells you whether client satisfaction is improving.

Migration Checklist (Delighted Users Only)

Time-sensitive - act before June 30, 2026 (verify current Delighted status before assuming this deadline has not changed):

- [ ] Log into Delighted and export all historical NPS data in CSV format
- [ ] Download any open-text feedback responses separately
- [ ] Note your historical NPS score baseline for continuity
- [ ] Choose a replacement (see comparison below)
- [ ] Set up first survey in new tool before June 30

Tool Comparison

Source: Zonka Feedback (2026), Usersnap NPS survey tools guide (2026), official pricing pages.

Recommended Options by Use Case

Simplest free NPS setup

SurveySparrow free tier includes native NPS surveys with a dashboard showing score over time. 100 responses/month is enough for most solo practitioners with under 50-100 active clients. No credit card required to start.

Custom-look feedback forms

Tally (free plan, unlimited forms and responses) builds clean, professional-looking surveys without the Tally branding only on paid plans. For a practitioner who wants a feedback form that matches their brand, Tally Pro at $29/month removes the footer branding. NPS is not a native widget but is easy to build with a 0-10 scale question.

Most familiar / most integrations

SurveyMonkey free tier is 10 questions and 25 responses - tight for ongoing measurement but fine for periodic surveys. Paid plans from ~$25/month unlock unlimited responses. SurveyMonkey integrates with most email platforms and CRM tools.

When to Send the NPS Survey

Two practical triggers for spiritual practitioners:

1. 24-48 hours after a completed reading session - the experience is fresh, sentiment is highest or lowest, and the client is most likely to respond
2. 30-day mark of a membership - enough time to have genuinely experienced the community or content, not just the onboarding

Automate the send via Kit or ActiveCampaign: tag a client record as "session-complete" or "member-30-days," trigger a sequence that fires a survey link. This requires no dedicated NPS platform - a SurveyMonkey or Tally link in an email sequence works.

No Dedicated Tool Needed for Small Volumes

For a solo practitioner with under 20 client sessions per month, a Google Form is entirely sufficient. One question (0-10 scale), one open text field ("what would have made this better?"), emailed manually or in your post-session follow-up. Free. No setup. Not scalable, but perfectly functional until you need automation.

For the form tools in your broader practice workflow, see Typeform vs Jotform vs Google Forms and Tally vs Paperform vs Fillout for intake forms. For automating the email that delivers the survey link, see email welcome sequence and automation. For the broader client retention picture, see client retention for spiritual practitioners. For automating your entire client onboarding including feedback loops, see automate client onboarding.

FAQ

Is NPS actually useful for a one-person tarot or astrology practice?

At very small scale (under 30 clients), you know your clients well enough that a single NPS number adds little you do not already know from direct feedback. NPS becomes more useful when you have enough volume that patterns in aggregate tell you something your individual conversations do not - typically 50+ active clients. Below that, direct feedback after sessions is more actionable.

What is a good NPS score for a spiritual service?

Service industry benchmarks typically consider 30+ as good and 50+ as excellent. For a practitioner with a loyal niche audience, scores of 60-80 are realistic - the relationship is personal and the clients who stay tend to be promoters. Use your baseline as the benchmark: track whether your score improves over time, not how it compares to industry averages.

Can I use a free Typeform for NPS surveys?

Typeform's free plan caps at 10 responses/month. For ongoing NPS measurement that is too low - you will hit the cap within days if you are sending it to clients regularly. SurveySparrow's free tier (100 responses/month) is a better fit for free NPS specifically.

Should I include NPS in my post-reading automated email?

For most practitioners, yes - with a low-friction format. One-click ratings embedded in the email (clicking a number sends the response directly) convert better than links to external survey pages. SurveySparrow supports this format. SurveyMonkey and Tally require the click-to-external-page pattern, which loses some respondents.

Does Zonka Feedback or Survicate make sense for a solo practitioner?

Zonka Feedback starts at approximately $49/month and Survicate at a similar tier. Both are designed for teams and higher-volume customer feedback operations. For a solo practitioner, the pricing is hard to justify when SurveySparrow's free tier or Tally covers the core need. These tools make sense if you are running a team, multiple practitioners, or a course platform with hundreds of monthly student interactions.